Need Help Logging in to the People Portal?

 

This Site has been designed for Woolworths' Team Members to have a secure website accessible from home.

As access to the site is only for Team Members of Woolworths Group Limited and its associated brands, a minimum level of authentication is required. This is achieved through Google+ as every Team Member is given a Google account as part of their onboarding process.

Once you are signed-in to the People Portal, your session will remain active for 30 mins (or until you "sign-out").

 

Questions about the People Portal

 

How do I navigate the People Portal?
 

Use this Quick Reference Card to assist with accessing and finding your way around the People Portal.

 

Help Guide

Navigating the People Portal - Quick Reference Guide

I activated my Woolworths Google+ account but when I access the People Portal I get a 'Not Authorised' error
 

Check that you have not tried to use a shared stores account.

Try again using your Woolworths issued individual account, such as joe.smith@stores.com.au

If this error persists, contact the IT Service Desk.

 

Help Guide

Navigating the People Portal - Quick Reference Guide

Questions about Google+

 

Do...
 

Access to the People Portal starts with activating your Woolworths Google+ individual account (eg: joe.smith@stores.woolworths.com.au)

 

Help Guide

Google+ Guide - How to set up your Google+ account

Don't...
 

Use a personal Gmail account or a generic store email

Need Support?
 

If you have followed these instructions, but need further assistance with Google+, please contact the Woolworths IT Service Desk on 1800 008 584, select your business unit, then follow the prompts for assistance.

How do I activate my Woolworths Google+ account
 

If you do not have a Woolworths GMail account, you can activate your Google+ account details via the Activation link on the People Portal login page. Use the guide below to help you with the procedure.

 

Help Guide

 
When I click on the button "Sign-in with Google+" nothing happens. What do I do?
 

This could mean that pop-ups for your browser are disabled. Follow the help guide below to enable pop-ups in common browsers.

 

Help Guide

 
The Google+ login screen is asking for an email address - is that my Google ID?
 

The login screen for Google/Google+ asks for your email address. This is the same as your Google+ ID which will look something like this:

  • joe.smith@woolworths.com.au (if you have access to a Woolworths email account)

OR

  • joe.smith@stores.bigw.com.au 

Note: If you have an @stores.... google account then this is not actually an email address, although it does look like one. It gives you access to a range of features other than email however. (See "What does my Google account give me access to?")

 

Help Guide

 
What do I do when the system says "Oops...Are you logged in with your Woolworths account?"
 

This could mean that pop-ups for your browser are disabled. Follow the help guide below to enable pop-ups in com

To access the People Portal you need to sign in with your Woolworths Google+ account.

If you have more than one Google+ account, you may already be logged into with that account, and the error message will display to prompt you to log out of Google+ and re-sign in. You'll need to open a new browser tab to sign out of Google+ and then you can come back to the People Portal login page to sign in with your active Woolworths Google+ account.

If you have not activated your Woolworths Google+ account yet, please select the activation button complete your activation process in AllYours. The Help Guide in the next section may assist you.

 

Help Guide

 
I have a shared stores email account or a personal gmail account and the portal doesn't give me an option to choose my Woolworths account
 

If you are already logged in to Google to access emails via a shared stores account or your personal gmail account, the browser may default to use this to login to the portal. You'll need to open a new browser tab to sign out of Google+ and then you can come back to the People Portal login page to sign in with your individual Woolworths Google+ account.

If you have not activated your Woolworths Google+ account yet, please select the activation button complete your activation process in AllYours. The Help Guide in the next section may assist you.

 

Help Guide

 
I can't remember my user ID or password for my Woolworths Google+ account
 

If you have a Woolworths GMail account, you are able to reset your password via the Google login page. Just click on the link that "Need help?" when you try to log in to your email via Google.

If you do not have a Woolworths GMail account, you can retrieve your Google+ account details via the link on the Activation page.

 

Help Guide

 
I've tried to activate but the system doesn't recognise my details
 

This may mean that you have previously activated your account, or you are someone that is working as a Store Manager or in a Support Office and may be allocated a full Woolworths GMail account with email attached.

If you are in doubt, use the Support Form to record your issue and the Service Desk will contact you to provide assistance.

 

Help Guide

 
I think I already activated my Woolworths Google+ account but how do I find out?
 

If you are working in store and do not have a full Woolworths GMail account with email, you can retrieve your Google+ account details via the link on the Activation page.

If you are in doubt, or you get stuck in the process of trying to retrieve your details, use the Support Form to record your issue and the Service Desk will contact you to provide assistance.

 

Help Guide

 
What does my Google+ account give me access to?
 

Having an individual Woolworths Google+ account allows you to access a range of information at Woolworths including:

  • Google+ Communities - where a range of communications are often posted, keeping you up-to-date with what's happening at your store, in your Division or across Woolworths.
  • Google Drive - access to shared documents, online, so you can access them from any internet connection.
  • Google Sites - a range of sites related to your employment, including business portals
  • Groups and Contacts - ability to connect with people within Woolworths through the internal contact directory
  • People Portal - where you can access a range of information and support materials relevant to your employment, or the management of your team

 
My Google+ ID looks like an email address. Does that mean I have email?
 

If you are working in a store or in a distribution centre, and do not have access to Woolworths emails as an individual, or you only have access to email through a shared stores account (eg: 354coff@bigw.com.au) then your Google ID looks like an email address: joe.smith@stores.bigw.com.au.

To log in to Google+ you would use this ID in the section that says "Email", however the ID is not an actual email address. You will not be able to receive emails using this individual account ID. 

 
Is there something I need to do if I change my details?
 

Your Google+ profile is synchronised using your HR Master Data. So long as your details are updated in the source system (eg: SuccessFactors or your Payroll system if you are not paid through SuccessFactors/SAP) then there is nothing extra you need to do. If there are specific details on your profile that you want to update (such as photo, hobbies etc) you can do this via the "Profile" option in the dropdown in Google+.  

 
I'm concerned about my privacy on Google+ - how can I protect my personal information?
 

There are guidelines for managing your information to protect your own privacy with Google+. Check out this page for more information.